Refund & Cancellation Policy

Last updated: March 2026

1. Cancellation

You may cancel your subscription at any time through the product's settings or by contacting our support team. Upon cancellation:

• Your access continues until the end of the current billing period
• No further charges will be made
• You will not receive a refund for the remaining days in the current billing period

2. Refund Eligibility

We offer refunds under the following conditions:

• Within 48 hours of purchase: Full refund if you have not used the paid features significantly
• Technical issues: If a service is persistently unavailable or non-functional, you may request a pro-rata refund for the affected period
• Duplicate charges: If you were charged multiple times for the same subscription, the duplicate charges will be refunded in full

3. Non-Refundable

• Subscriptions cancelled after 48 hours with significant usage
• Partial months or unused subscription time after cancellation
• One-time purchases after delivery of the digital product

4. How to Request a Refund

1. Email contact@cognitivesquad.com with your registered email and transaction ID
2. Include the reason for your refund request
3. We will review and respond within 3 business days

5. Refund Processing

Approved refunds are processed within 5-7 business days. The refund will be credited to the original payment method used at the time of purchase.

6. Contact

For refund queries: contact@cognitivesquad.com

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